Walou Travel Terms of Service

These Terms of Service ("Terms") are an agreement between you and Atlas L&S LLC, doing business as Waloutech ("we", "us" or "our"). They cover the Walou Travel app for iPhone and Android, the website https://walou.me and the booking email service at trips.walou.me (together, "Walou"). By creating an account or using Walou, you agree to these Terms and to our Privacy Policy at https://walou.me/privacy. If you do not agree, please do not use Walou.

1. Who can use Walou

You must be at least 13 years old to use Walou. If you are under the age of majority where you live, you may use Walou only with the permission of a parent or guardian, who agrees to these Terms for you. You must give accurate information and keep your sign-in and your phone secure. You are responsible for what happens in your account.

2. Walou is free

Walou is free. There are no purchases, subscriptions or ads. The shared expenses feature only does the math. It does not move, hold or collect money. If we ever offer something paid, we will tell you first, and you will never be charged unless you agree.

3. Your license to use the app

The app is licensed, not sold, to you. We give you a personal, non-exclusive, non-transferable and revocable license to use the app on devices you own or control, in line with the App Store or Google Play usage rules. You may not copy, sell, rent, reverse engineer or modify the app, or try to get its source code, except where the law allows it. We own Walou and its content, apart from content you and other users add.

4. Your content

You own what you add to Walou, such as trips, messages, photos, documents and posts ("your content"). You give us permission to store, process, copy and display your content only as needed to run Walou for you and for the people you share it with, including through the service providers named in our Privacy Policy. This permission ends when you delete the content or your account, except for backup copies, which are erased within 30 days, and copies that other people already received from you.

You promise that you have the right to add your content, including other people's names, booking details or IDs, and that your content follows these Terms and the law.

5. Community rules: zero tolerance for objectionable content

Walou has zero tolerance for objectionable content and abusive users. You must not post, send or upload anything that:

• is illegal, or promotes illegal activity;
• harasses, bullies, threatens or intimidates anyone;
• is hateful or discriminatory toward a person or group;
• is sexually explicit, or sexualizes minors in any way;
• shows or encourages violence, self-harm or terrorism;
• is spam, a scam, or misleading, or impersonates someone else;
• shares someone else's private information or IDs without their permission;
• infringes someone else's copyright, trademark or other rights; or
• contains viruses or tries to break, overload or scrape Walou.

You can report a message, post or comment, and block a user, from inside chats and posts. Reports go to our team and are reviewed within 24 hours. A block applies on all your devices. We may remove any content and suspend or close any account that breaks these rules, and we may report illegal content to the authorities.

6. Travel information: please double-check

Walou is a planning tool. We are not a travel agent, airline, hotel or tour operator, and we do not sell or book travel. Information in Walou, including bookings read from your emails and documents, weather, FAA airport status, drive times and leave-by suggestions, may be wrong, incomplete or out of date. Traffic-aware departure alerts: on iPhone, Walou asks Apple Maps for the drive time from your current location or saved home address to your departure airport, including current or typical traffic. Your home address or location is sent to Apple only for that lookup, and Walou does not store the result on its servers. On other devices, or when Apple Maps is unavailable, Walou shows a rough drive-time estimate that does not include traffic. Always confirm flights, gates, times, reservations and entry rules directly with your airline, hotel or travel provider. The ID Vault is a convenience copy and does not replace your official passport, ID, visa or boarding pass.

7. AI features

Some features use AI from OpenAI, and they are turned on only after you agree. AI can make mistakes. AI answers and drafts may be wrong or incomplete, so check anything important before you rely on it, especially anything about allergies, health, safety, visas or entry rules. You can turn AI features off at any time in Settings.

8. Other services

Walou works with other services, such as Apple and Google sign-in, Apple Maps and weather services. Their own terms apply when you use them. Walou may contain links to other websites, and we are not responsible for their content.

9. Terms for the iPhone app (Apple)

If you got Walou from the Apple App Store, these extra terms apply:

• These Terms are between you and us, not Apple. We, not Apple, are solely responsible for the app and its content.
• Your license to use the app is limited to Apple-branded products that you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions, except that family members and other accounts linked to the purchaser through Family Sharing may also use it.
• Apple has no obligation to provide any maintenance or support for the app. Support comes from us at support@walou.me.
• If the app fails to meet any warranty that applies, you may notify Apple, and Apple will refund the purchase price, if any (Walou is free). To the maximum extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to meet a warranty are our responsibility, to the extent they are not disclaimed in these Terms.
• We, not Apple, are responsible for handling any claims by you or anyone else about the app or your use of it, including product liability claims, claims that the app does not meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If anyone claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and resolving that claim.
• You confirm that you are not located in a country that is under a US government embargo or that the US government has named a "terrorist supporting" country, and that you are not on any US government list of prohibited or restricted parties.
• You must follow any third-party terms that apply when you use the app, such as your mobile carrier's terms.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.

The app is a "commercial item" under US government rules, and US government users get only the rights given to all other users. You may not use or export the app in breach of US export laws.

10. Ending your account

You can stop using Walou and delete your account at any time in the app: go to Profile, then Settings, then Delete account. We may suspend or close your account, with or without notice, if you break these Terms, if your account is reported for abuse and we confirm it, or if the law requires it. Sections 4 to 6 and 11 to 14 continue to apply after your account ends.

11. Disclaimer of warranties

WALOU IS PROVIDED "AS IS" AND "AS AVAILABLE", AND YOU USE IT AT YOUR OWN RISK. TO THE MAXIMUM EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT WALOU WILL BE ERROR-FREE, UNINTERRUPTED OR ACCURATE. SOME PLACES DO NOT ALLOW THESE EXCLUSIONS, SO SOME OF THEM MAY NOT APPLY TO YOU.

12. Limitation of liability

TO THE MAXIMUM EXTENT THE LAW ALLOWS, ATLAS L&S LLC AND ITS OWNERS, EMPLOYEES AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING MISSED FLIGHTS, TRAVEL DELAYS, LOST RESERVATIONS, LOST DATA OR LOST PROFITS, ARISING FROM YOUR USE OF OR INABILITY TO USE WALOU, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS WILL NOT BE MORE THAN FIFTY US DOLLARS (US$50). SOME PLACES DO NOT ALLOW THESE LIMITS, SO SOME OF THEM MAY NOT APPLY TO YOU.

13. Indemnity

To the extent the law allows, you agree to defend and compensate Atlas L&S LLC for claims, losses and costs (including reasonable lawyers' fees) that come from your content, your breach of these Terms or your breaking the law or someone else's rights.

14. Governing law

Except where the consumer protection laws of your country say otherwise, these Terms are governed by the laws of the United States and the State in which Atlas L&S LLC is formed, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If any part of these Terms cannot be enforced, the rest stays in effect. These Terms and our Privacy Policy are the whole agreement between you and us about Walou.

15. Changes to these Terms

If we change these Terms, we will update the effective date above. If the change is important, we will tell you in the app or by email before it takes effect. If you keep using Walou after that, you accept the new Terms.

16. Contact us

Atlas L&S LLC (d/b/a Waloutech), operator of Walou Travel. Email: support@walou.me. Website: https://walou.me.