Walou Travel Support
Need help with Walou Travel? Email us at support@walou.me and tell us what happened, which phone you use, and your @handle if you have one. We read every message.
To report harmful content, use Report inside the app. Reports are reviewed within 24 hours.
How do I add a booking by email?
Forward the confirmation email from your airline, hotel or rental company to your Walou address, yourhandle@trips.walou.me. You can find and copy it in your Profile. Walou adds the booking to the matching trip, or starts a new trip draft for you to check. Reading booking details uses our AI features, so Walou does this only after you have agreed to AI features. You can also upload a PDF or screenshot, or type a booking in yourself.
Where is my passport or driver's license stored?
Only on your phone. The ID Vault keeps your ID details in your phone's secure storage and the ID photos in the app's private storage on your phone. They are never sent to our servers. If you back up your phone to iCloud or a computer, the backup may include the app's data, depending on your backup settings.
How do I turn AI features on or off?
Walou asks for your OK before it uses AI for the first time. You can turn AI features on or off at any time in Settings. When AI is off, Walou does not send your messages, documents or forwarded emails to OpenAI.
How do I report or block someone?
In a chat, post or comment, open the menu on the message or post and choose Report or Block. When you block someone, you no longer see their messages, posts or comments, on any of your devices. Our team reviews every report within 24 hours.
How do I get a copy of my data?
In your Profile, choose "Back up my data". You get a file with your profile, travel profile, trips and itinerary, the messages and posts you wrote, your expenses and a list of your documents.
How do I delete my account?
Go to Profile, then Settings, then Delete account. This deletes your account, your records and the files you uploaded. Backup copies are erased within 30 days. If you cannot open the app, email support@walou.me from the address on your account and we will delete it for you.
Does Walou cost anything?
No. Walou Travel is free, with no purchases and no ads, and we never sell your personal data.