Walou Travel Privacy Policy

Atlas L&S LLC (d/b/a Waloutech) · Effective date: October 20, 2026

This Privacy Policy explains what information Walou Travel collects, how we use it, who we share it with, and the choices you have. Walou Travel ("Walou" or "the app") is operated by Atlas L&S LLC, doing business as Waloutech ("we", "us" or "our"). This policy covers the Walou Travel app for iPhone and Android, the website https://walou.me, and the booking email service at trips.walou.me. If you have a question, write to support@walou.me.

1. The short version

2. Information you give us

3. Information collected automatically

4. ID Vault: your IDs stay on your phone

The ID Vault lets you keep your passport and driver's license handy for travel. On iPhone, the ID is scanned and read on the phone using Apple's on-device text recognition. The details are stored in your phone's secure storage (the iPhone Keychain, or the Android Keystore on Android), and the ID photos are stored in the app's private storage on your phone. Your ID details and photos are never sent to our servers, and we cannot see them. You can protect the app with Face ID, Touch ID or your phone's passcode.

Please note: if you back up your phone to iCloud or a computer, those backups may include the app's data, depending on your own backup settings. If you choose to share an ID through your phone's share sheet, it goes only to the person or app you pick.

5. How we use your information

We do not use your information for advertising, and we do not build marketing profiles about you.

6. AI features (OpenAI)

Some features, such as reading booking details, building a trip draft and asking @Walou questions in chat, use AI from OpenAI through its business API. We turn these features on only after you agree on a consent screen in the app. When you use them, OpenAI may receive the message or document being processed and the details of the trip. OpenAI does not use data sent through its API to train its models.

Forwarded emails are not sent to OpenAI unless you have agreed. You can turn AI features off at any time in Settings. When you ask @Walou a question that needs current information, the trip destination and your question may also be sent as a web search to DuckDuckGo. AI answers can be wrong, so please check anything important.

7. Departure alerts, weather and airport status

Traffic-aware departure alerts: on iPhone, Walou asks Apple Maps for the drive time from your current location or saved home address to your departure airport, including current or typical traffic. Your home address or location is sent to Apple only for that lookup, and Walou does not store the result on its servers. On other devices, or when Apple Maps is unavailable, Walou shows a rough drive-time estimate that does not include traffic.

Weather comes from Open-Meteo and the US National Weather Service (weather.gov), and airport delay and ground-stop status comes from the US Federal Aviation Administration (FAA). For these, we send only a city name, map coordinates of the destination or airport, or an airport code, never your name or account. Walou does not receive live gate assignments from airlines. Always check your flight, gate and times with your airline.

8. Who can see your information

9. Our service providers

We use these companies to run Walou. They process data only on our instructions and are not allowed to use it for their own purposes:

10. What we never do

11. Safety: reporting and blocking

You can report a message, post or comment, and block another user, from inside chats and posts. Reports go to our team and are reviewed within 24 hours. When you block someone, you no longer see their messages, posts or comments, and the block applies on all your devices. We may remove content and accounts that break our rules. To review a report, our team looks at the reported content and the accounts involved.

12. Where your data is stored and how we protect it

Your data is stored in the United States. If crash reporting is enabled, crash reports are processed in the European Union. If you use Walou from outside the United States, your information is transferred to the United States. All traffic between the app and our servers is encrypted (HTTPS). Private documents are served only through short-lived signed links. No system is perfectly secure, but we work to protect your information and limit who can access it.

13. Keeping and deleting your data

We keep your information while your account is open. You can delete your account at any time in the app: go to Profile, then Settings, then Delete account. This deletes your account, your records in our database and the files you uploaded to our storage. Copies in our backups may remain for up to 30 days before they are erased. Information on your phone, such as the ID Vault and saved trip files, is removed from the app when you delete your account or the app.

To get a copy of your data, use "Back up my data" in your Profile. You get a file (JSON) with your profile, travel profile, trips and itinerary, the messages and posts you wrote, your expenses and a list of your documents.

14. Your privacy rights

Depending on where you live (for example, California and other US states, the European Union, the United Kingdom or Switzerland), you may have the right to: see the personal data we hold about you; correct it; delete it; get a copy in a portable format; object to or limit some uses; and withdraw consent, such as your consent to AI features, at any time. You can do most of this in the app. For anything else, email support@walou.me and we will answer within 30 days. You also have the right to complain to your local data protection authority. We will never treat you differently for using these rights. We do not sell or share personal data as defined by California law, so there is nothing to opt out of.

For people in the EU and UK, our legal reasons for using your data are: to provide the service you asked for (our contract with you); your consent (for AI features, location and notifications, which you can withdraw); our legitimate interests in keeping Walou safe and working; and our legal obligations.

15. Children

Walou is not for children under 13, and children under 13 may not create an account. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has given us information, email support@walou.me and we will delete it.

16. Changes to this policy

If we change this policy, we will update the effective date above. If the change is important, we will tell you in the app or by email before it takes effect.

17. Contact us

Atlas L&S LLC (d/b/a Waloutech), operator of Walou Travel. Email: support@walou.me. Website: https://walou.me.

© 2026 Atlas L&S LLC (d/b/a Waloutech). All rights reserved.